Our Goal
We want to make your website smarter. Think instant customer support, better sales help, and real‑time data insights — all powered by AI.
At Ottmann – Polignac, we build AI tools like chatbots trained on your company’s own information, for smoother user experiences, less manual work, and more customers taking action.
How We Work
Phase 1: Figuring Out What You Need
We listen first: where users get stuck, what AI can automate, and what’s technically possible for your stack.We start by listening.
- What do you want your website to do better?
- Where do users get stuck?
- Can AI take some work off your plate?
We’ll check:
- Where AI can help (support, sales, content, automation, analytics)
- What’s technically possible for your site
Phase 2: Choosing Your AI Features
Customer Support & Lead Help
- Chatbots that never sleep, trained on your company’s own information.
- Speak multiple languages to support customers from anywhere.
- Tough questions? The bot passes them to a real person.
- Captures leads directly in the chat.
Content & Personal Touch
- AI helps write blogs and product descriptions.
- Website content adapts based on customer behaviour.
- Sends personalised emails based on user actions.
Data & Insights
- Smarter analytics that show trends early.
- Tracks where customers get stuck.
- Sends you clear reports with recommended actions.
Workflow Automation
- Forms and onboarding? Automated.
- Connects with your CRM and marketing tools.
- Schedules and assigns tasks automatically using AI.
Phase 3: Training Your Chatbot
- We feed it your FAQs, policies, and guides.
- Teach it to speak in your brand’s voice.
- Test it to make sure the answers are right.
- Deploy it on your site, app, and chat platforms.
Phase 4: Testing & Launch
- Simulate customer conversations to stress-test it.
- Make sure it integrates smoothly with your website and tools.
- Set up analytics to track its performance.
Phase 5: Keep Improving
- Update the AI with new information as your business changes.
- Retrain it based on real customer conversations.
- Review performance every month to keep improving.
Phase 6: Testing & Going Live
- Simulate real conversations to catch any odd replies
- Connect the chatbot with your CMS or online store
- Set up analytics to track performance
Phase 7: Keeping Things Sharp
- Update the bot with new information and policies
- Ongoing training based on real customer chats
- Monthly reviews to see what’s working — and what’s not
What You Get
What Changes
Ready to See AI in Action?
Want to know how AI could work for you? Book a free audit. Let’s see what’s possible.
